These Terms and Conditions set out the basis on which Cleaners Watford provides cleaning services to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following words have the meanings set out below.
Client means any individual, company or organisation that requests or receives cleaning services from Cleaners Watford.
Company means Cleaners Watford and any authorised representatives acting on its behalf.
Cleaner means an employee, contractor or authorised representative of the Company who performs the cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, and one-off or regular cleaning services.
Premises means the property or properties where the Services are to be delivered.
The Company provides professional cleaning services within its operating area, which includes Watford and surrounding locations as specified by the Company from time to time. The specific scope of Services, including the type of cleaning, duration, frequency, and areas to be cleaned, will be agreed with the Client at the time of booking.
Any additional Services requested that fall outside the initially agreed scope may incur additional charges, which will be communicated to the Client for approval before work proceeds.
3.1 Bookings may be made by the Client through the Companys designated booking channels as communicated by the Company from time to time. Bookings are subject to availability and confirmation by the Company.
3.2 At the time of booking, the Client must provide accurate information, including the address of the Premises, type of property, approximate size, specific areas to be cleaned, preferred dates and times, and any relevant access or parking information.
3.3 The Company will provide an estimated price based on the information supplied by the Client. If, upon arrival, the Premises conditions or requirements differ materially from those described, the Company reserves the right to adjust the price or the scope of work accordingly.
3.4 A booking will be deemed confirmed only once the Company has issued confirmation to the Client, which may include a booking reference, the scheduled date and time, and any applicable pre-payment requirements.
4.1 The Client is responsible for providing safe and timely access to the Premises at the agreed time. This may involve ensuring that someone is present to grant access, providing keys, access codes or arranging for concierge or reception access.
4.2 If the Cleaner is unable to gain access to the Premises at the scheduled time, the Company may treat the appointment as cancelled by the Client and a cancellation or call-out fee may be charged in accordance with these Terms and Conditions.
4.3 Any keys or access devices provided to the Company will be handled with reasonable care. The Client must inform the Company promptly if any security concerns arise in connection with access arrangements.
5.1 The Client must ensure that the Premises are in a safe condition for the provision of the Services. This includes ensuring that there are no unsafe materials, hazards, or aggressive animals present.
5.2 The Client should inform the Company in advance of any areas that require special attention, any fragile or high-value items, and any surfaces or materials that require specialised cleaning products or methods.
5.3 The Client must not request the Cleaner to engage in any activity that is illegal, unsafe, or outside the agreed scope of Services, including lifting excessively heavy items, climbing unstable surfaces, or handling hazardous substances.
6.1 Prices for Services will be provided to the Client prior to booking and may be based on hourly rates, fixed fees, or a combination thereof, depending on the type of service.
6.2 The Company reserves the right to revise prices from time to time. Any change in prices will not affect confirmed bookings, except where the Clients description of the work required was materially inaccurate or incomplete.
6.3 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, at the time of service, or by invoice following completion, depending on the service type and any prior arrangements with the Client.
6.4 Payments must be made using the methods accepted by the Company. The Client is responsible for ensuring that payments are made on time and in full. Late payments may result in additional charges or suspension of further Services.
6.5 Where the Client has authorised card or other recurring payments for regular services, the Client consents to the Company processing such payments in line with the agreed schedule. The Client may cancel recurring arrangements by giving reasonable notice in accordance with these Terms.
7.1 The Client may cancel or reschedule a booking by providing the minimum notice specified by the Company, typically at least 24 to 48 hours before the scheduled start time. The precise notice period will be communicated at the time of booking and may vary by service type.
7.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full value of the scheduled Service.
7.3 If the Cleaner is unable to attend due to illness, operational issues, or other circumstances beyond the Companys reasonable control, the Company will inform the Client as soon as practicable and offer to reschedule the appointment or provide an alternative Cleaner where possible. The Company will not be liable for any indirect loss resulting from such changes.
7.4 Regular service arrangements may be terminated by either party by giving notice in accordance with any agreed minimum term or notice period. If no specific term has been agreed, either party may terminate with reasonable written notice.
8.1 The Company aims to deliver Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Service, the Client must notify the Company as soon as possible, and in any event within 24 hours of completion of the Service, providing details and, where possible, evidence of the issue.
8.2 Where a complaint is justified and relates directly to the quality of the cleaning, the Company may, at its discretion, arrange for the affected area to be re-cleaned or offer an appropriate adjustment, credit or partial refund. Any such remedy will be proportionate to the extent of the issue and subject to the Companys investigation.
8.3 The Company is not responsible for pre-existing damage, wear and tear, or issues arising from the use of unsuitable or defective materials, fixtures or fittings at the Premises.
9.1 The Company will usually provide standard cleaning products and equipment required to carry out the Services, unless otherwise agreed. If the Client prefers that specific products or equipment are used, this must be arranged in advance and the Client may be required to supply these.
9.2 Where the Client supplies cleaning products or equipment, the Client is responsible for ensuring they are safe, suitable for use and in good working order. The Company will not be liable for damage or poor results arising from the Clients products or equipment.
9.3 The Client must inform the Company of any surfaces or items that require specific cleaning methods or products to avoid damage. The Company will not be liable for damage resulting from undisclosed special requirements or from materials that are not suitable for standard cleaning methods.
10.1 The Company will handle general household and commercial cleaning waste generated in the ordinary course of providing the Services, such as dust, light debris and standard refuse suitable for disposal via normal waste collection systems at the Premises.
10.2 The Company is not a licensed waste carrier and will not remove or transport significant quantities of waste, bulky items, construction or renovation debris, garden waste, electrical items, hazardous substances, clinical waste, or controlled waste from the Premises.
10.3 The Client is responsible for ensuring that any specialised or regulated waste is managed and disposed of in accordance with applicable environmental and waste regulations. If, during the provision of Services, the Cleaner identifies waste that may be hazardous or require special handling, the Company may suspend work in the affected area and notify the Client.
10.4 The Client must not request the Company to dispose of waste in any way that breaches local waste regulations or environmental laws. Any costs, penalties or liabilities arising from improper disposal directed or requested by the Client will be the responsibility of the Client.
11.1 The Company will exercise reasonable skill and care in the performance of the Services. However, the Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the value of the specific Service during which the loss or damage occurred, or any applicable insurance limit, whichever is lower.
11.2 The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
11.3 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
11.4 The Client is responsible for securing valuable items, cash, jewellery, and important documents prior to the commencement of the Services. The Company will not be liable for loss of such items that are not adequately secured or that cannot be specifically attributed to the actions of a Cleaner.
11.5 Any claim for damage or loss must be reported to the Company as soon as reasonably practicable, and in any event within 48 hours of the Client becoming aware of the issue. The Client must give the Company access and reasonable cooperation to investigate and, where appropriate, remedy the matter.
12.1 The Company aims to maintain appropriate insurance cover in respect of its operations, including public liability insurance. Details of cover can be provided to the Client upon reasonable request.
12.2 The existence of insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions or under applicable law.
13.1 The Company may collect and process personal data relating to the Client in order to manage bookings, deliver Services, process payments, and communicate with the Client.
13.2 The Company will handle personal data in accordance with applicable data protection laws and its internal policies. The Client is responsible for ensuring that any personal data provided is accurate and up to date.
13.3 The Company may use contact details to provide information about existing or similar services. The Client may opt out of non-essential marketing communications at any time by contacting the Company through its usual channels.
14.1 The Company is committed to providing a safe working environment for its Cleaners and Clients. The Client must inform the Company of any known health and safety risks at the Premises and take reasonable steps to address them.
14.2 Cleaners may refuse to carry out work in any area or on any task that they reasonably believe to be unsafe or in breach of health and safety requirements. In such cases, the Company will inform the Client and may adjust the scope of Services accordingly.
15.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, public health restrictions, transport disruption, power failures, or acts of government.
15.2 In the event of a force majeure situation, the Company will notify the Client as soon as reasonably possible and will seek to resume Services or reschedule appointments when it is practicable to do so.
16.1 The Company may amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the way it operates. Updated Terms will be made available by the Company through its usual communication channels.
16.2 Any amendments will not affect Services that have already been booked and confirmed, unless the changes are required by law or regulation. Continued use of the Services after the effective date of any changes will constitute acceptance of the updated Terms.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 These Terms and Conditions, together with any service-specific details agreed at the time of booking, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior representations, agreements or understandings relating to the Services.
By placing a booking or using the Services of Cleaners Watford, the Client confirms that they have read, understood and agree to these Terms and Conditions.
Calling cleaners Watford is the best deal when you want clean home but you don't want to spend a fortune! Call us today and book our professionals!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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